Job Description

  • Job Reference:965498CV_1617292770

  • Job Type: Contract

  • Job Industry: Financial Services/insurance

  • Contact Name: Chad Vigano

  • Job Location: Hertfordshire

  • Job Title: Credit Control Team Leader

  • Job Salary: £35000 - £40000 Per Annum

Posted On: 1st April 2021

Role Duties

* Maximise the debt recovery in accordance with contractual terms whilst providing a high level of customer service to both internal and external clients
* To drive aged debt reduction to achieve monthly targets
* Ensure that both daily and weekly targets for cash collection and debtor days are being met
* Day to day management and allocation of workload to the team
* Manage all escalated, complex or problematic queries and complaints, identifying root cause, identify solutions and deliver or supporting other areas to deliver the improvements
* Maintain strong financial controls in the processing of all transactions
* Ability to successfully manage multiple tasks and priorities

* To translate company strategy into team plans and activities, analyse and report on results
* To improve people effectiveness and fulfilment through regular coaching and mentoring
* To recognise and reward high performance and positive contribution to results and behaviours
* To drive performance in team through delegation, regular feedback, performance management reviews, regular team meetings, 1-2-1’s, conflict resolution, sickness management and talent management
* To identify training needs and facilitate development through training and effective delegation
* Identification, ownership and accountability of risks, controls and processes

* To collaborate cross-functionally cross- business, within the line manager and group
* To deliver presentations to a variety of group sizes
* To carry out other reasonable duties as determined by Senior Management

Key Requirements

* In-depth knowledge of collections from SME’s
* Proven line management experience
* Managing a team of 5+
* Competent Excel skills
* Proven commercial awareness
* Ability to interpret data into actionable solutions
* Competence to build and effectively manage interpersonal relationships at all levels
* Embrace new initiative, positively supporting the department in change and innovations



Personal Details


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