Job Description
Job Reference:45982HP_1697547256
Job Type: Permanent
Job Industry: IT Services
Contact Name: Hugo Pilcher
Job Location: Greater-manchester
Job Title: Credit Controller
Job Salary: £20,000 - £23,000 Per Annum
Job Start Date:
Portfolio Credit Control are exclusively recruiting job is for one of the most prestigious companies in the UK. We’re looking for individuals with experience in either Credit Control or Customer Services to join this outstanding team in Manchester and put their skills and expertise into use. This job is perfect for an individual who is bright, charismatic, and hard working. You’ll be working directly with the Head of Finance with an indirect reporting line into the Credit Manager, which a great opportunity to enhance your skills. This job offers great benefits, a healthy salary package and the opportunity to work with leading HR companies in the UK. If you are a seasoned Credit Controller or have exceptional Customer Service skills and are ready to take that next step in your career, then this is the job for you.
Responsibilities
* Accountability for the overall performance of the credit function
* Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders.
* Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements.
* Daily motivation and drive to meet or exceed short term performance goals.
* Taking responsibility for own daily collection call schedule and email schedule.
* To ensure a high level of attendance and punctuality.
Daily Responsibilities
* Daily motivation and drive to meet or exceed short term performance goals.
* Taking responsibility for own daily collection call schedule and email schedule.
* Meet or exceed individual goals, KPIs and SLAs and take full accountability for the delivery of same.
* Monitor performance against KPI’s & SLA’s and be able to explain deviations from targets including but not limited to:
* Movements in Aged Debtors profile
* Activity Stats (call volume, call time, email queue)
* Collections
* Ensure direct call method is always the first collection contact attempted.
* Initiate escalation of account queries where resolution is outside Payment Team authority or advice required.
* Build and maintain a close working relationship with Customer services/client Experience and other business functions, to resolve all complaints to the clients’ satisfaction.
* Liaise with internal stakeholders on account queries.
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