Job Type: Temporary
Job Industry: Credit Control Client
Contact Name: Nailah Emanuel
Job Location: Norfolk
Job Title: Credit Controller Assistant
Job Salary: £10 - £10 Per Hour
Portfolio Credit Control are pleased to be working with a fantastic organisation located in Norfolk. They are looking for a Credit Controller Assistant to join their finance team in a fast paced role.
Maintain activity to reduce the levels of outstanding debt and increase the cash flow position.
Assist the Credit Control Officers in achieving annual targets for Credit Control in accordance with corporate procedures.
To proactively maintain regular and effective communication with debtors in line with the Norfolk County Council Debt Recovery Procedures and to establish reasons for Non Payment.
To negotiate time to pay agreements with debtors and ensure completion of relevant documentation to collect the debt via instalments.
To effectively deal with customer queries and ensure debtors are given the correct departmental contact to resolve disputes in a timely manner. To liaise with service departments where debtors dispute the charges made.
To maintain accurate records of debt recovery action and contact information to ensure follow up action and successful collection of the outstanding debt
To collate documentation/evidence for cases recommended for write-off or referral to Credit Control Officers or Legal services for proceedings.
To assist the Visiting Officer on visits to customers and/or representatives, often in difficult and/or contentious circumstances, with a view to collecting outstanding debt
To actively promote payment via credit/debit card and collect monies via phone wherever possible.
To support the wider delivery of improvements and benefits provided but the Oracle platform.
Essential – Good knowledge of Microsoft Office (Word, Excel, Outlook)
Desirable – Knowledge of Financial Systems with particular experience of Income Systems (Oracle, Care First & other departmental systems)