Group Jobs
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Portfolio Group are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team in Edmonton!Providing only the best Health and Safety advice, guidance, and support to a diverse portfolio of clients across the globe... truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future! Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. * Are you an experienced and conscientious individual with a passion for health and safety? * Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and developmentIf so, we want to hear from you.. You will take lead on carrying out Health & Safety contractual service visits, providing documentation, advice, and assistance as required in this field-based role. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service. Day-to-Day * Strong knowledge of the Alberta Occupational Health and Safety Act * Proactively reaching out to clients to follow up regarding any advice, solutions, support or recommendations that are given * Performing client installation visits * Providing relevant and correct advice, support, solutions and recommendations to our clients in a professional, efficient and practical manner * Liaising with government officials, and other third parties, on behalf of clients under the supervision of client's management * Completing internal reports following client visits * Reading and analysing a client's policies and other related documentation for the purposes of providing advice, support, solutions and/or recommendations * Advising clients on how to use client's health and safety management system * Achieving internal key performance indicators You? * Comprehensive knowledge of Health and Safety rules and regulations. * CRSP designation or working towards * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and as part of a team. * Flexible and adaptable, able to respond to ongoing changes * Good organisational and problem-solving skills. * Attention to detail to spot various hazards and complete investigations. * Process-driven and the ability to use your initiative. * Thrive in a fast paced environment. * Ability to prioritise workload and managing multiple tasks/projects at one time. Education/Experience * A degree, diploma or certificate from an accredited education or health and safety training program * Strong knowledge of the BC Occupational Health and Safety Act * A minimum of 8+ years of relevant work experience in health and safety * CRSP certification or working towards Perks and Benefits…
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£30,000 - £38,000 (OTE £54,000) with 20% shift allowance As an operational Senior Floor Manager, you will manage, motivate, and inspire the UK Sales team. You will mentor, support, and develop the team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent 'can-do' attitude and be able to adapt to ever-changing business requirements! * Ensure all sales teams are motivated and are delivering the highest quality customer service to all clients * Provide regular performance updates to the Head of Sales on business performance highlighting any challenges you are facing but with a solution in mind. * Deliver all company targets set by the business. * Ensure that all team's competent agent/advisor status is within the business threshold from a Training & Competence perspective. * Work closely with the Sales Performance Enablement Manager ensuring the development needs of all sales agents are being met and coaching is targeted on the correct areas of development. * Feedback on all QA calls within SLA dealing with any queries in line with business process. * Lead on daily meets with Sales team management * Deliver all monthly performance reviews to team members in a timely manner ensuring all evidence including SMART goals are recorded as per business process. Benefits * Daily, weekly and monthly incentives * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2- and 5-years' service. * Pension Plan and Life InsuranceINDMANS
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£30,000 - £38,000 (OTE £54,000) with 20% shift allowance As an operational Senior Floor Manager, you will manage, motivate, and inspire the UK Sales team. You will mentor, support, and develop the team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent 'can-do' attitude and be able to adapt to ever-changing business requirements! * Ensure all sales teams are motivated and are delivering the highest quality customer service to all clients * Provide regular performance updates to the Head of Sales on business performance highlighting any challenges you are facing but with a solution in mind. * Deliver all company targets set by the business. * Ensure that all team's competent agent/advisor status is within the business threshold from a Training & Competence perspective. * Work closely with the Sales Performance Enablement Manager ensuring the development needs of all sales agents are being met and coaching is targeted on the correct areas of development. * Feedback on all QA calls within SLA dealing with any queries in line with business process. * Lead on daily meets with Sales team management * Deliver all monthly performance reviews to team members in a timely manner ensuring all evidence including SMART goals are recorded as per business process. Benefits * Daily, weekly and monthly incentives * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2- and 5-years' service. * Pension Plan and Life InsuranceINDMANS
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£30,000 - £38,000 (OTE £54,000) with 20% shift allowance As an operational Senior Floor Manager, you will manage, motivate, and inspire the UK Sales team. You will mentor, support, and develop the team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent 'can-do' attitude and be able to adapt to ever-changing business requirements! * Ensure all sales teams are motivated and are delivering the highest quality customer service to all clients * Provide regular performance updates to the Head of Sales on business performance highlighting any challenges you are facing but with a solution in mind. * Deliver all company targets set by the business. * Ensure that all team's competent agent/advisor status is within the business threshold from a Training & Competence perspective. * Work closely with the Sales Performance Enablement Manager ensuring the development needs of all sales agents are being met and coaching is targeted on the correct areas of development. * Feedback on all QA calls within SLA dealing with any queries in line with business process. * Lead on daily meets with Sales team management * Deliver all monthly performance reviews to team members in a timely manner ensuring all evidence including SMART goals are recorded as per business process. Benefits * Daily, weekly and monthly incentives * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2- and 5-years' service. * Pension Plan and Life InsuranceINDMANS
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Customer Support AdvisorThe Portfolio Group have an amazing opportunity on the table!!! We are currently supporting an award-wining and UK Leading consultancy service, providing Business services in the SME sector.Exclusively partnered, we're looking for a jovial, enthusiastic, and dedicated Customer Support Advisor to join their lively team. If you have a positive attitude, excellent phone manner, and a team player, we want to hear from you.!!! Job OverviewAs part of our client services team, you'll be working closely with the sales team as the first point of contact for prospective clients. Being the first point of contact you'll provide a first-class telephone service to prospects, ensuring their needs are assessed and dealt with in accordance with our call handling requirements before being passed to the relevant advisor. While everyday day will offer a different challenge your core responsibilities will be to: * Handling telephone calls from prospects for our clients group companies. * Where relevant, passing these telephone calls to a relevant sales representative. * Logging the details of any leads into our online form. * Assisting the Business Support team with daily tasks and requests * Assisting the wider sales teams with ad hoc reports and requests. A solid customer service background with help you thrive in this role, alongside. * A warm, outgoing personality. * Desire to provide outstanding customer service. * Excellent telephone manner. * Competent IT skills. * Attention to detail including grammar and spelling. * Strong organisational and interpersonal skills. * Ability to work in a team. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P47241MAINDMANJ
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Customer Service Advisor Greater Manchester
Permanent £21,255 - £21,255 Per Annum
Ref: P47234MA Group
Customer Service Account Manager. The Portfolio Group have a phenomenal opportunity on the table!!! We are currently supporting an award-wining and UK Leading consultancy service, providing Business services in the SME sector.Exclusively partnered, we're looking for an enthusiastic and dedicated Customer Service Account Manager to join their dynamic team. If you have a keen eye for detail, strong analytical skills, and a knack for handling objections, we want to hear from you.!!! Job OverviewAs part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years P47234MAINDMANJ
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The company My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and 24/7 support services to 13 million employees and their families across the UK and Ireland. The Role:As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, including telephone and email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities: * Provide timely legal and financial information to clients adhering to set SLAs and KPIs * Manage incoming calls efficiently, either resolving cases independently or distributing them among team members * Conduct research and engage in self-learning to enhance expertise in relevant areas * Handle diverse client issues with empathy, especially those in distress * Demonstrate a general understanding of legal and financial domains including but not limited to Family Law, Commercial Law, Criminal Law, and Consumer Law * Uphold a standard of excellent customer service in all interactions What You Bring to the Team: * Proficiency in various legal and financial matters * Capacity to prioritize tasks and work independently or collaboratively within a team * Strong verbal and written communication skills * Dedication to providing exceptional customer service and assisting individuals * Open-minded, enthusiastic, and non-judgmental approach * Comfortability with telephony and IT systems Shift Patterns: * Monday: 9am - 5pm * Tuesday: 9am - 5pm * Wednesday: 12pm - 8pm * Thursday: 1pm - 9pm * Friday: 9am - 5pm Please note that this is an office based role and will require you in the office 5 days per week. P46898CHINDMANJ
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Health and Safety Consultant Lancashire
Permanent £40,000 - £43,000 Per Annum
Ref: P963438CC17R36 Group
We are seeking a safety enthusiast ready to lead by example - are you up for the challenge?If so, we want to hear from you..Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team!We have just partnered up with an award-winning consultancy group, to support with their search...Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients.You will take lead on carrying out Health & Safety contractual service visits, providing documentation and advice and assistance as required. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service.Ideally you will be educated to degree/diploma level at GradIOSH or CMIOSH level. Day-to-Day * Always conduct yourself in a professional manner (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. * Visiting clients and providing an in-person experience, to support and advise where necessary * Experience in investigation of incidents, accidents and recommending preventative measures * Undertake health and safety visits to client's premises in accordance with departmental protocols and contract requirements, in particular where SLA's are in place * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services * Act as the clients personal H&S lead to support and streamline any processes or queries. * Advise clients on matters of Health and Safety standards and best practice affecting their business * Manage time effectively to provide an effective and efficient service to clients * Attend company meetings, courses etc. when required to update and maintain professional skills/knowledge * Look after your company vehicle in the appropriate manner by maintaining cleanliness and security * Supporting the client through effective crisis management where required You? * Comprehensive knowledge of Health and Safety rules and regulations. * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and as part of a team. * Flexible and adaptable, able to respond to ongoing changes * Good organisational and problem-solving skills. * Attention to detail to spot various hazards and complete investigations. * Process-driven and the ability to use your initiative. * Thrive in a fast paced environment. * Ability to prioritise workload and managing multiple tasks/projects at one time. In Return? * Company-wide, inclusive profit share scheme * Car Allowance of £6000 or Tesla Company Car * Field Based/Remote/Home Working * 25 Holidays…
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. We are looking for an Executive Assistant to support the director of Legal services with various admin tasks, liaising with other departments and follow up on and give updates on assignments to ensure completion. This role would suit a Law graduate looking to gain exposure into a variety of Employment law issues across all industries and progression within the Employment Law sector. Job PurposeIn this role there is a requirement to provide administrative support to the Legal Services Director and the Group In House Legal Team in order to assist with the conduct, administration and management of all new and ongoing legal matters relating to the Peninsula Group of Companies. Job OverviewWe are looking for an enthusiastic, motivated and hardworking Legal Executive Assistant who will be adaptable to a variety of administrative tasks that will assist the Legal Services Director and the Group In House Legal Team in their respective functions. This may include client issues, project work, and ongoing Group In House Legal matters. You must have excellent organisational skills and attention to detail to ensure work is produced to a high standard. Day-to-Day Responsibilities * To maintain office systems, including data management and filing. * To produce documentation relating to project work, where required. * To deal with incoming email, post and corresponding on the Company's behalf. * To assign work in the absence of the Legal Services Director or members of the Group In House Legal Team. * To organise and maintain diaries and make appointments, including any print outs required for scheduled meetings and preparation of meeting agendas where required. * To assist the Legal Services Director to ensure that work assigned to other individuals or departments is completed, i.e. follow up on delegated work in order to meet deadlines. * To assist the Legal Services Director with internal reporting, e.g. reports for the monthly management meetings and Group Operations Meetings. * To assist with minuting meetings and any necessary follow up on any outstanding action points. * To assist the Legal PA and/or the Executive Assistant to the Group Operations Director with administrative work where required. * This is not an exhaustive list and you will be expected to perform different tasks necessitated by your role and the overall business objectives of the organisation. What you Bring to the Team · A "can-do" attitude, a thirst for knowledge and the ability to communicate effectively with the Company's Directors and the wider service teams.· Ability to work in a fast paced environment.· Strong time management skills.· A dynamic, flexible and enthusiastic approach, as well as the ability to work under pressure. INDMANJ