Portfolio

Job Description

  • Job Reference:P78787CV1R_1704389328

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Chad Vigano

  • Job Location: London

  • Job Title: Credit Control Manager

  • Job Salary: £40,000 - £45,000 Per Annum

Posted On: 4th January 2024

Portfolio Credit Control are sourcing for a highly reputable client of ours who we have been working with for a number of year placing Senior members of the Management team. This is an excellent opportunity for an individual with strong managerial experience looking to drive a motivate a large team to smash targets and continue to perform to a high standard. You will be joining a business that values their employees which is shown by the progression within the team.

Overall Role Duties:

* Maximise debt recovery and collection in accordance with contractual terms whilst providing a high level of customer service to both internal and external clients.
* Drive aged debt reduction to achieve monthly and quarterly targets.
* Ensure that both daily and weekly targets for cash collection and debtor days are being met by the team.
* Day to day management and allocation of workload to collections team.
* Manage all escalated, complex or problematic queries and complaints, identifying the root cause.
* Identify solutions and deliver or supporting other areas to deliver the improvements.
* Maintain strong financial controls in the processing of all transactions.
* Complete any other duties reasonable defined by management.
* To improve people effectiveness and fulfilment through regular coaching and mentoring.

* To recognise and reward high performing members of the team.
* To drive performance in team through delegation towards Team Leaders with regular feedback, performance management reviews, regular team meetings and 1-2-1’s.
* To identify training needs and facilitate development through training and effective delegation.

Skills & Experience:

* Ideally over 2+ years’ managerial experience within a Credit Control or Collections department
* Experience in supervising Junior members of staff within a Collections Team
* Previous experience of working towards tight deadlines and target set by senior management
* Exposure to conversations with customers around collecting debt
* Ability to listen to customers and negotiate solutions
* Confident in proposing changes and improvements to existing procedures
* A high degree of numeracy and literacy
* Intermediate knowledge of Microsoft Excel (including VLOOKUP’s)

If you feel you have the relevant experience, please apply with an updated Cv and I would be happy to share more details. Chad.vigano@portfoliocreditcontrol.com

P78787CV1R

INDCC

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