Job Description
Job Reference:CV773832_1674235540
Job Type: Permanent
Job Industry: Professional Practice
Contact Name: Chad Vigano
Job Location: Greater-manchester
Job Title: Credit Control Supervisor
Job Salary: £28000 - £32000 Per Annum
Job Start Date:
Job Overview
The position is suitable for an individual who is bright, confident, positive with excellent communication and motivational skills. You will need to bring a minimum of three years’ experience of leading a team in either a Credit Control, Customer Service or similar department and be capable of working in a fast paced, dynamic but supportive team environment.
The post holder will appreciate and be able to rise to the challenge of delivering the expected performance from a team with the focus not just on excellence in cash collection but also delivering targets in an environment of exceptional service and client care and when required leading by example. A pragmatic, commercial approach to problem solving and excellent negotiation skills are all prerequisites for this rewarding role.
Day-to-Day Responsibilities
* Daily motivation and drive of the Credit Control team to meet or exceed short term performance goals.
* Communicate clear team objectives, individual goals, KPIs and SLAs and take full accountability for the delivery of same.
* Monitor team performance against KPI’s & SLA’s and be able to explain deviations from targets including but not limited to:
* Movements in Aged Debtors profile
* Activity Stats (call volume, call time, email queue)
* Collections
* Work with the Credit Control Development and Service Delivery Manager to identify training requirements within the team and agree coaching schedules
* Ensure direct call method is always the first collection contact attempted
* Complete own quota of daily call and email tasks and provide additional support when required
* Initial escalation point for the Payment Team for account queries and where resolution is outside Payment Team authority or advice required
* Build and maintain a close working relationship with Client Experience and other functions, to resolve all complaints to the clients’ satisfaction
* Own responsibility for higher value clients and all contact points in relation to overdue accounts and payment arrangements
* Liaise with internal stakeholders on account queries
Role Metrics
* Accountability for the overall performance of a team.
* Adherence to individual and team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders.
* Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements.
* To ensure a high level of attendance and punctuality.