Job Description

  • Job Reference:46550BR_1705597534

  • Job Type: Permanent

  • Job Industry: Recruitment

  • Contact Name: Brandon Robinson

  • Job Location: Essex

  • Job Title: Credit Control Team Leader

  • Job Salary: £30,000 - £33,000 Per Annum

Job Start Date: ASAP

Portfolio Credit Control are currently partnered with a specialist finance and accounting business who operate within the NHS, IT and Recruitment sectors. This ever-growing business are currently looking to strengthen to credit function with an organically grown role as a team leader. This is a great opportunity for someone who is already established at team leader level or is looking to take a step up and challenge themselves!


Working within a team of four controllers and responsible for one reporting line and reporting into the Credit Control Manager the successful candidate will be responsible for the following tasks:

* Collections via phone and email
* Query management, action queried debt, investigate and resolve within agreed SLA’s with all key stakeholders
* Carry out billing, collection, and reporting activities according to specific deadlines
* Investigate and solve client issues
* Monitor and maintain up to date client records
* Complete all due diligence on all new client applications
* Customer reconciliations
* Management of shared inbox (adhering to SLA’s)
* Liaising with shared service centre in India for cash allocations
* Liaising with the shared service centre in India for payroll queries
* Preparing monthly ledgers for client review
* Ad hoc duties
* Maintaining accurate detailed communication notes within system
* Onboarding new clients and collating relevant billing information to reduce queries
* Assist Payroll team in answering phone and taking messages during busy periods
* Assist Payroll team with billing of clients when required
* Liaise with factoring /Invoice Discount company where required
* Leading the team and taking responsibility for one direct report
* Management of the daily tasks within the team
* Escalations of debt over 60days to the credit manager
* Provide cover for the credit manager for all leave
* Ownership of key accounts
* Escalation management


* Excellent communication skills
* Experience of VMS clients and reconciliation
* Working in a finance department of high volume pay and bill function
* Proven track record of successful debt reduction
* Minimum 3 years’ credit control experience
* Able to complete Vlook ups, Pivot Tables
* Experience within the recruitment industry desirable but not essential
* Factoring / Invoice Discount knowledge desirable but not essential



Personal Details


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