Job Description
Job Reference:47192BR_1713369591
Job Type: Permanent
Job Industry: Manufacturing
Contact Name: Brandon Robinson
Job Location: Surrey
Job Title: Finance Graduate - Credit Controller/Customer Service
Job Salary: £28,000 - £32,000 Per Annum
Job Start Date:
Portfolio Credit Control are currently partnered with a reputable manufacturing business who are ever-growing. The business is currently looking to strengthen to credit function with an organically grown role as a Credit Controller. This is a great opportunity for someone who is looking to join a business with a family ethos who can offer stability and long term career opportunities.
To administer an assigned portion of the Sales Ledger and generate maximum cash flow & minimise bad debts. Maximise sales potential and provide a high standard of customer service to both internal & external customers. To work within a team focused on delivering high standards and a professional service.
KEY RESPONSIBILITIES
* To assess all new account applications with the aid of: On-line Credit Agencies – Filed Accounts – Local Knowledge and discussing the acceptance or rejection of credit facilitates with customers and sales staff
* To maintain all customer credit limits in line with Company policy and customer purchasing requirements. Including monthly review of £10k plus customers.
* Ensure yearly financial review is logged and maintained on customers trading above a given level
* Collection of debts within assigned credit terms and achievement of individual & department targets and the keeping of meticulous records & review dates via a customer diary system
* Listening to the financial issues of customers and making sound commercial arrangements for payment plans
* To process any credit held orders and contact sales / customers where necessary in a timely & commercial manner
* Reconciliation of monies received in line with customer remittances.
* To record and manage all customer queries and disputed invoices.
* Assist in the management and responses to the central Credit Control email address
* To ensure customer database is accurate and up to date along with the filing and maintenance of relevant associated filing.
* To refer accounts, where appropriate for litigation
* To ensure maximum efficiency of the Aged Debt by liaising with local branches, including a monthly meeting with each Business Manager via telephone or face to face
* To visit customers where necessary to ensure smooth running of the account / build relationships and to aid credit assessment
* Regular visits to assigned branches and attendance of quarterly meetings held by Group Credit Manager and bi monthly ledger reviews with Team Leader
* Ad hoc duties as assigned by the Group Credit Manager / Assistant Credit Manager / Team Leader
PERSON SPECIFICATION
Essential:
* Excellent communication skills, including the ability to negotiate
* Excellent customer service skills
* Excellent interpersonal skills
* Good numeracy skills
* Ability to work in a team environment
* Ability to work under pressure and work to strict deadlines
* Ability to gauge different situations and behave accordingly
* Strong and adaptable personality
* Good organisational & time management skills
Desirable:
* Commercial B2B credit control experience in a relevant fast-moving environment with the confidence & ability to place pressure tactfully on individuals / companies who owe money
* Credit assessment knowledge
* Ability to explain financial issues to others in a simple yet direct manner
* Intermediate or above Excel skills
* An understanding of double entry bookkeeping
* Knowledge of Microsoft AX Dynamics / similar system
Study within the CICIM qualifications supported and available
47192BR
INDCC