Credit Control In Leicestershire Jobs
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Portfolio Credit Control are currently partnered with a well-established business who sit within the energy sector, this reputable company are currently looking to organically grow the Credit Control function with a personable, enthusiastic and well-organised Credit Controller who is looking to join a business who can offer longevity, stability and the opportunity to boost your earnings with a bonus scheme which can potentially earn you another £3,600 per year on top of your basic salary! Key Responsibilities * Responsibility for a portfolio of customer accounts focussing on collectable debt to meet cash targets * Requirement to learn credit control processes for all our business operations with secondment to cover absent staff in any team when required * Learn the basics of legal action recoveries to securing County Court Judgment (CCJ) and enforcement methods * Seek every opportunity to transfer customers onto direct debit payments * Authorising release of orders where credit limits have been exceeded or accounts have been placed "on stop" (in accordance with pre-determined approval guidelines) * Requesting credit limit increases and customer refunds where appropriate, in line with the approval matrix * Work from Debt Management Tools & campaign tasks, or tasks generated from the automated dunning process * Completing Tasks in a timely manner in accordance with set deadlines * Taking ownership of queries raised and liaise with other departments to resolve * Weekly account reconciliations to minimize unallocated cash * Placing accounts on stop and referring delinquent debts for legal collection where viable * Basic complaints handling * Occasional Saturday working opportunities in winter months on a rota basis 1 in 10 (paid at time and a half) Your Performance will be measured by reference to targets set around the following: * Timely and accurate completion of the above responsibilities * Annual objectives which will include KPI's: * Aged debt and unallocated cash/credit reduction * Bad Debt provision referrals * Queries resolution * Task clearances / management This job description is for guidance purposes and the role holder will be expected to do any other tasks as is reasonably expected of them. For more information reach out directly to Brandon 47433BRINDCC
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Customer Service - Credit Control Leicestershire
Permanent £22,000 - £24,000 Per Annum
Ref: 971060CVR1 Credit Control
The position is suitable for an individual who is bright, confident, positive and an excellent communicator, who is able to work in a fast paced, dynamic environment.The post holder will ideally have some customer services or account collection experience and will rise to the challenge of hitting collection targets against assigned lists of overdue clients. The focus is on excellence in cash collection and calls completed with outstanding call quality service and care. The role requires a pragmatic and commercial approach to problem solving coupled with excellent negotiation skills. Day-to-Day Responsibilities * Contacting clients in relation to their overdue accounts * Handling payment and service queries principally via telephone * Provide "Super Service" when handling all enquiries and making the necessary notes on our systems to keep accurate and timely records * Processing debit/credit card payments * Liaising with the team to ensure client accounts and internal business processes operate as smoothly as possible * Complete requests for account adjustments where required * When the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stages Role Metrics * To complete work-flow tasks relating to credit control in an accurate and timely fashion, by ensuring client call lists are completed within the stated timeframe * Cash collection, Direct Debit coverage, Outbound call targets * To ensure a high level of attendance and punctuality INDCC971060CVR1