Permanent Credit Control Jobs
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Customer Service - Credit Control Leicestershire
Permanent £22,000 - £24,000 Per Annum
Ref: 971060CVR1 Credit Control
The position is suitable for an individual who is bright, confident, positive and an excellent communicator, who is able to work in a fast paced, dynamic environment.The post holder will ideally have some customer services or account collection experience and will rise to the challenge of hitting collection targets against assigned lists of overdue clients. The focus is on excellence in cash collection and calls completed with outstanding call quality service and care. The role requires a pragmatic and commercial approach to problem solving coupled with excellent negotiation skills. Day-to-Day Responsibilities * Contacting clients in relation to their overdue accounts * Handling payment and service queries principally via telephone * Provide "Super Service" when handling all enquiries and making the necessary notes on our systems to keep accurate and timely records * Processing debit/credit card payments * Liaising with the team to ensure client accounts and internal business processes operate as smoothly as possible * Complete requests for account adjustments where required * When the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stages Role Metrics * To complete work-flow tasks relating to credit control in an accurate and timely fashion, by ensuring client call lists are completed within the stated timeframe * Cash collection, Direct Debit coverage, Outbound call targets * To ensure a high level of attendance and punctuality INDCC971060CVR1
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Finance Sales Ledger Greater Manchester
Permanent £23,000 - £25,000 Per Annum
Ref: 45662CV Credit Control
Customer Services - FinancePermanent - Manchester£22,000 - 24,000 Role & Company Overview:We are currently sourcing for an exciting role for a fast-growth tech business based in the heart of Manchester. It is an excellent opportunity for someone from a customer services background looking to wider their experience and gain some exposure within a slightly more finance orientated role whilst maintaining an excellent level of customer service.The role involves working within the Sales Ledger department, and a successful candidate will be actively responsible for contract and invoice processing as well as liaising with the service and Sales teams.The position is suitable for an individual who is diligent, careful and has an eye for detail, with prior finance team experience, who is able to work in a diverse yet structured environment.The post holder will have relevant experience of finance processing and will enjoy the challenge of assuming responsibility for a number of different processes including contracts, cash allocation etc within a supportive team environment. The focus is on accuracy and efficient processing and also on providing a remarkable service to our internal stakeholders, along with an investigative approach to problem-solving. Role Responsibilities: * Accurately, input & check new client contract data to onboard clients within internal SLAs * Direct debit administration; set-up, amend & remove details as necessary * Liaise with clients/banks where appropriate * Accurately post cash receipts and adjustments to the sales ledger * Raise refunds to clients * Bank reconciliation 45662CVINDCC
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Customer Services - Finance Greater Manchester
Permanent £22,000 - £24,000 Per Annum
Ref: 45678CV Credit Control
Customer Services - FinancePermanent - Manchester£22,000 - 24,000 Role & Company Overview:We are currently sourcing for an exciting role for a fast-growth tech business based in the heart of Manchester. It is an excellent opportunity for someone from a customer services background looking to wider their experience and gain some exposure within a slightly more finance orientated role whilst maintaining an excellent level of customer service.The role involves working within the Sales Ledger department, and a successful candidate will be actively responsible for contract and invoice processing as well as liaising with the service and Sales teams.The position is suitable for an individual who is diligent, careful and has an eye for detail, with prior finance team experience, who is able to work in a diverse yet structured environment.The post holder will have relevant experience of finance processing and will enjoy the challenge of assuming responsibility for a number of different processes including contracts, cash allocation etc within a supportive team environment. The focus is on accuracy and efficient processing and also on providing a remarkable service to our internal stakeholders, along with an investigative approach to problem-solving. Role Responsibilities: * Accurately, input & check new client contract data to onboard clients within internal SLAs * Direct debit administration; set-up, amend & remove details as necessary * Liaise with clients/banks where appropriate * Accurately post cash receipts and adjustments to the sales ledger * Raise refunds to clients * Bank reconciliation 45678CVINDCC
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Portfolio Credit Control are currently partnered with a reputable manufacturing business who have a global presence. This ever-growing business are currently looking to strengthen to credit function with an organically grown role as a Credit Controller. This is a great opportunity for someone who is already established in the Credit function and has a proven track record. Job Description & Skillset * Reporting directly to the Head of Credit Control * Service Supervisors to provide the highest possible standards of service to customers. * The Credit & Queries Controller must chase all debts in accordance with payment terms given to customer to ensure that payment is received on time from each customer and each invoice. * Proactive & Confident, Resilient & be able to make decisions. * Ability to be able to work under pressure and deal with Senior Stakeholders at Director Level Analytical skills and thorough attention to details Patience and the ability to remain calm in stressful * situations. * Experience in dealing with Queries. * Experience in dealing with Receiverships and Liquidators Responsibilities Dispute Management * To log and resolve all customer queries in line with company KPI's. * Raise Credit Notes on SAP * Log all disputes on the system. * Chase internal Managers for disputes resolution & escalate to Head of Credit as required * Analyse queries data to see root cause & suggest improvement process. * Open New Accounts on Sales force and follow process with SSC. * Amend & adjust existing account details on Sales Force * To report and analyse CCS system data to identify the root causes of complaints. * To regularly update customers of progress of queries * To attend meetings and update Supervisors of any engineer issues * Chase all disputes internally and escalate as required to Area Manager and Head of Credit * Open New Accounts on Sales Force & SAP * Such other duties as may be necessary * Collections * Collect all outstanding debt in accordance with allowed payment terms. * Communicate with Shared Service Centre to ensure all month end activities are completed. * Review customer clearing accounts. * Attend customer meetings. * Communicate & Liaise with Receivers & Liquidators for bad debts. * Review Existing collection methods. * Cash flow projections * Dealing with SSC with various monthly admin tasks * Review and action Dunning and statement process * Ensure Customer notes are updated at least every two weeks for each & every customer * Such other duties as may be necessary 47112BRINDCC