Group In Leicestershire Jobs
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Customer Service Advisor Leicestershire
Permanent £22,000 - £24,000 Per Annum
Ref: P971139LSR8 Group
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.As a Customer Service Advisor you will focus on managing existing clients, being the first point of contact for any queries or concerns. You will deliver world class care exceeding clients' experctations by providing fast client focused solutions. Day-to-Day Responsibilities as an Customer Service Advisor: * Contacting clients to welcome them to the business and booking their initial appointments with consultants * Maintenance of client profile including additional sites, changes in employee information where appropriate. * Receiving client and consultant telephone calls and resolving queries and service issues * Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. * Liasing with the new business resolution specialist to handle new business intent to cancels quickly and effectively What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P971139LSR8INDHIN
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Calling all HR professionals and employment enthusiasts!Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity.Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for experienced HR Advisors to join a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.In the role, the successful candidate will give professional HR and Employment Law advice and excellent service to clients across Great Britain and Northern Ireland. Teamwork is important to ensure the advice provided to clients, via telephone and email, is legally compliant and meets the specific needs of the clients' business. In some cases, it may be required to highlight options that are non-compliant and therefore ensure the client is fully aware of the risks of there options.The successful candidate will be given a high level of training, with opportunities to progress and work their way into senior positions. The HR Advisor will also be responsible for: * Supporting clients with legally compliant advice and a personal touch * Guiding clients with all employment law/HR enquiries received * Providing options and being revolutionary with your ideas! * Take ownership and responsibility of cases to resolution * Building rapport and relationships with clients on each interaction * Putting the client first by responding within contractual SLA's * Recording advice accurately against the appropriate cases on the relevant databases * Supporting with advice on documentation and information implementation * Supporting clients in drafting 'ad-hoc' letters where appropriate * Attending legal briefings and internal company training to ensure that advice provided is compliant with our services * Being responsible for your own self-study and being current with changes in legislation and best practice Benefits * Continuous development from Day 1 * 25 Days Holiday + 8 Bank holidays (increases to 28 with service) * Your birthday off - how will you celebrate? * Regular updates on Employment Law so you're always up to date * Competitive salary framework reviewed twice annually * Free EAP for those days when we all need someone to talk to * Private medical with BUPA (with length of service) * Social Committee to arrange fun events * Department budget for a quarterly day out * A senior team that listens to and responds to team feedback * Career Pathways to develop your skills and support your progression through the business P47171LSRINDHIN
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We are in search of a seasoned SEO Executive to contribute to the success of our esteemed company, recognized for its excellence and awarded the prestigious 'Feefo Platinum Trusted Service Award 2021.'Joining our dynamic team means becoming an integral part of the leading information resource business for HR, Tax & Accounting Professionals in the UK, which is a cornerstone of a Global Group boasting a consistent multimillion-pound turnover and a trajectory of continuous growth.As the SEO Executive, you will assume a pivotal role in formulating and executing a comprehensive SEO strategy. Your mandate will encompass maximizing new business prospects, enhancing client retention, and fortifying brand visibility across diverse channels to augment the company's profile within the UK market. Core Responsibilities: * Develop and execute an SEO roadmap encompassing technical SEO, On-page, and Off-page (backlinking & PR). * Align the SEO strategy with overarching business objectives. * Define and meticulously track KPIs, including conversation rate, click rate, bounce rate, leads, and deals. * Identify, analyze, and proactively resolve SEO challenges. * Oversee the relevance of content and design effective keyword discovery and link-building strategies. * Manage both offsite and onsite optimization projects, providing insightful performance reports. * Evaluate and address technical SEO issues, offering strategic recommendations. * Optimize website content and landing pages for enhanced performance. * Direct off-page optimization initiatives, including but not limited to link-building activities. * Gather and analyze data, presenting comprehensive reports on traffic, rankings, and other pertinent SEO metrics. * Collaborate seamlessly with social media and PPC teams to optimize integrated campaigns. * Stay abreast of industry trends in SEO and integrated marketing. Candidate Profile: * A minimum of 3 years of hands-on SEO experience. * Proficiency in utilizing SEO tools such as SEMrush, Screaming Frog, Ahrefs, Webmaster Tools, and Google Analytics. * Exceptional written and verbal communication skills. * Strong leadership capabilities coupled with excellent organizational skills. * Proficient knowledge of HTML and CSS. * Possession of a Bachelor's degree in Marketing or a related field. If you are a results-oriented SEO professional seeking a challenging role with a clear trajectory for career progression, we invite you to apply and contribute to our ongoing success! P46027CCR5INDHIN
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Weekend Overnight HR Advisor Leicestershire
Permanent £30,000 - £35,000 Per Annum
Ref: P47171LSR2 Group
Calling all HR professionals and employment enthusiasts!Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity.Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for experienced HR Advisors to join a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.In the role, the successful candidate will give professional HR and Employment Law advice and excellent service to clients across Great Britain and Northern Ireland. Teamwork is important to ensure the advice provided to clients, via telephone and email, is legally compliant and meets the specific needs of the clients' business. In some cases, it may be required to highlight options that are non-compliant and therefore ensure the client is fully aware of the risks of there options.The successful candidate will be given a high level of training, with opportunities to progress and work their way into senior positions. Shift Hours: 7:00am-19:00pm or 7:00am - 20:00pm Saturday and Sunday The HR Advisor will also be responsible for: * Supporting clients with legally compliant advice and a personal touch * Guiding clients with all employment law/HR enquiries received * Providing options and being revolutionary with your ideas! * Take ownership and responsibility of cases to resolution * Building rapport and relationships with clients on each interaction * Putting the client first by responding within contractual SLA's * Recording advice accurately against the appropriate cases on the relevant databases * Supporting with advice on documentation and information implementation * Supporting clients in drafting 'ad-hoc' letters where appropriate * Attending legal briefings and internal company training to ensure that advice provided is compliant with our services * Being responsible for your own self-study and being current with changes in legislation and best practice Benefits * Continuous development from Day 1 * 25 Days Holiday + 8 Bank holidays (increases to 28 with service) * Your birthday off - how will you celebrate? * Regular updates on Employment Law so you're always up to date * Competitive salary framework reviewed twice annually * Free EAP for those days when we all need someone to talk to * Private medical with BUPA (with length of service) * Social Committee to arrange fun events * Department budget for a quarterly day out * A senior team that listens to and responds to team feedback * Career Pathways to develop your skills and support your progression through the business P47171LSRINDHIN
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Weekend Overnight HR Advisor Leicestershire
Permanent £30,000 - £35,000 Per Annum
Ref: P47171LSR Group
Calling all HR professionals and employment enthusiasts!Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity.Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for experienced HR Advisors to join a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.In the role, the successful candidate will give professional HR and Employment Law advice and excellent service to clients across Great Britain and Northern Ireland. Teamwork is important to ensure the advice provided to clients, via telephone and email, is legally compliant and meets the specific needs of the clients' business. In some cases, it may be required to highlight options that are non-compliant and therefore ensure the client is fully aware of the risks of there options.The successful candidate will be given a high level of training, with opportunities to progress and work their way into senior positions. Shift Hours: 7:00am-19:00pm or 7:00am - 20:00pm Saturday and Sunday The HR Advisor will also be responsible for: * Supporting clients with legally compliant advice and a personal touch * Guiding clients with all employment law/HR enquiries received * Providing options and being revolutionary with your ideas! * Take ownership and responsibility of cases to resolution * Building rapport and relationships with clients on each interaction * Putting the client first by responding within contractual SLA's * Recording advice accurately against the appropriate cases on the relevant databases * Supporting with advice on documentation and information implementation * Supporting clients in drafting 'ad-hoc' letters where appropriate * Attending legal briefings and internal company training to ensure that advice provided is compliant with our services * Being responsible for your own self-study and being current with changes in legislation and best practice Benefits * Continuous development from Day 1 * 25 Days Holiday + 8 Bank holidays (increases to 28 with service) * Your birthday off - how will you celebrate? * Regular updates on Employment Law so you're always up to date * Competitive salary framework reviewed twice annually * Free EAP for those days when we all need someone to talk to * Private medical with BUPA (with length of service) * Social Committee to arrange fun events * Department budget for a quarterly day out * A senior team that listens to and responds to team feedback * Career Pathways to develop your skills and support your progression through the business P47171LSRINDFIR
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Customer Support AdvisorThe Portfolio Group have an amazing opportunity on the table!!! We are currently supporting an award-wining and UK Leading consultancy service, providing Business services in the SME sector.Exclusively partnered, we're looking for a jovial, enthusiastic, and dedicated Customer Support Advisor to join their lively team. If you have a positive attitude, excellent phone manner, and a team player, we want to hear from you.!!! Job OverviewAs part of our client services team, you'll be working closely with the sales team as the first point of contact for prospective clients. Being the first point of contact you'll provide a first-class telephone service to prospects, ensuring their needs are assessed and dealt with in accordance with our call handling requirements before being passed to the relevant advisor. While everyday day will offer a different challenge your core responsibilities will be to: * Handling telephone calls from prospects for our clients group companies. * Where relevant, passing these telephone calls to a relevant sales representative. * Logging the details of any leads into our online form. * Assisting the Business Support team with daily tasks and requests * Assisting the wider sales teams with ad hoc reports and requests. A solid customer service background with help you thrive in this role, alongside. * A warm, outgoing personality. * Desire to provide outstanding customer service. * Excellent telephone manner. * Competent IT skills. * Attention to detail including grammar and spelling. * Strong organisational and interpersonal skills. * Ability to work in a team. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P47241MAINDMANJ
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Employment Law Sales Support Leicestershire
Permanent £25,000 - £25,000 Per Annum
Ref: 46937LF Group
Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, in a brand-new, niche role that supports their incredible growth plans.In the role, the successful candidate will give professional HR and Employment Law advice to prospective clients across Great Britain and Northern Ireland to showcase the fantastic service on offer. This person will support the Sales team in their sales meetings, with the aim to assist them in closing deals by providing HR advice.The successful candidate will be given a high level of training, with opportunities to progress and gain a wide variety of exposure to Employee Relation issues across all different sectors. We are looking for someone with a HR Degree, who has a tough skin who can handle tough questions and handle objections! This fantastic role allows the opportunity to earn commission on top of a basic salary whilst using your knowledge.Day-to-Day Responsibilities: * To participate in sales meetings with BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. To provide initial HR guidance on any live issues the prospect may have, in order to showcase & demonstrate the value of the service and expertise which is provided to clients and emphasise the value of any additional support that we're able to provide once the prospect comes on board. * Ensure that personal knowledge of HR and Employment Law best practice, and knowledge of the Service is continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team and ensuring the case is handled in line with internal SLAs and any initial advice given. * To ensure the necessary updates are made on the internal system. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is best in class and compliant at all times.What we're looking for: * An ambitious individual who wants to be rewarded for success! * Pride in delivering a high-quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic, commercial solutions, and to promote the wider Croner service to help drive sales. * A strong HR background, having provided full, end to end support to business owners. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work…
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Human Resource Sales Support Leicestershire
Permanent £25,000 - £25,000 Per Annum
Ref: 46937LF Group
Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, in a brand-new, niche role that supports their incredible growth plans.In the role, the successful candidate will give professional HR and Employment Law advice to prospective clients across Great Britain and Northern Ireland to showcase the fantastic service on offer. This person will support the Sales team in their sales meetings, with the aim to assist them in closing deals by providing HR advice.The successful candidate will be given a high level of training, with opportunities to progress and gain a wide variety of exposure to Employee Relation issues across all different sectors. We are looking for someone with a HR Degree, who has a tough skin who can handle tough questions and handle objections! This fantastic role allows the opportunity to earn commission on top of a basic salary whilst using your knowledge.Day-to-Day Responsibilities: * To participate in sales meetings with BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. To provide initial HR guidance on any live issues the prospect may have, in order to showcase & demonstrate the value of the service and expertise which is provided to clients and emphasise the value of any additional support that we're able to provide once the prospect comes on board. * Ensure that personal knowledge of HR and Employment Law best practice, and knowledge of the Service is continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team and ensuring the case is handled in line with internal SLAs and any initial advice given. * To ensure the necessary updates are made on the internal system. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is best in class and compliant at all times.What we're looking for: * An ambitious individual who wants to be rewarded for success! * Pride in delivering a high-quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic, commercial solutions, and to promote the wider Croner service to help drive sales. * A strong HR background, having provided full, end to end support to business owners. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work…
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Head of HR Advisory Services Leicestershire
Permanent £60,000 - £65,000 Per Annum
Ref: 46868BG Group
Head of HR Advisory ServicesPortfolio are proud to be exclusively representing one of the UK's longest leading professional service organisations. We are looking for someone with senior leadership experience, including working with key stakeholders, contributing to business growth and service improvements, with a passion for coaching and developing others.This person will lead and direct an advisory department within a fast-paced environment, ensuring both clients and consultants have the best possible experience. It's important for this person to drive motivation and performance to exceptional levels to provide excellent client experience.The Head of HR Advisory Services will direct the operational management of the advisory teams and the output of work. Whilst managing advisor performance within a contact centre environment, ensuring KPI's are met, quality standards are kept high whilst also providing a high standard of service. It is essential that the successful candidate can coach, inspire, motivate, and support the department, ensuring strong working relationships. Whilst also being responsible for the performance and increase in efficiencies and be able to make recommendations and implementations to improve our service.The Head of HR Advisory Services will be responsible for: * Drive the coaching initiative within the department, ensuring team leaders and consultants receive the necessary coaching and support achieving continuous improvement in quality across the department. * Build and maintain an effective, cohesive, and motivated service function, providing leadership and support to team leaders, colleagues, and peers. * Identify training needs, themes, and trends as well as areas for improvement and communication of these across the department. * Develop, and implement a strategy to ensure there is strong technical knowledge across the department with high quality service provided incorporating best practice and fresh thinking ensuring to support employee and client retention. * Proactively collaborate with management to design, develop and implement a portfolio of development strategies and initiatives to support business needs. * Undertake training with new and existing members of the team as identified through coaching, mystery shopping and in line with our learning and development framework. * Promote awareness of additional services within the Group and subsequently drive referrals within the department. * Effectively manage all Consultant workloads, in line with departmental requirements, to ensure that we efficiently respond to client queries. * Monitor and review Consultants' overall performance activity daily, providing detailed periodical reports as required. * Prepare departmental reports as required. * Coordinate the preparation of weekly rotas (including overtime / out of hours) to ensure the contact centre service is effectively covered 24/7 * Assist and lead in any recruitment and interviews for the department ensuring that staffing levels are maintained, and staff attrition is reduced. * Deal with client complaints and any service issues in a timely manner ensuring that a satisfactory conclusion is reached on all occasions. * Conduct, where necessary any formal meetings such as disciplinary and grievance and be the point of appeal as necessary to provide the relevant outcomes in line with the Employee Handbook. * Participate in external training events and conferences for…