Credit Controller Jobs

A brand-new Payroll Administrator position created - reporting into the Payroll Manager, you will be responsible for processing UK payroll data accurately and working on the in-house payroll system to ensure an efficient service is provided. The role in Greenford will push you forward in a busy, challenging payroll environment and allow you to achieve further strengths in your payroll career taking on a full payroll administration process. The suitable candidate will hold the ability to embrace change whilst keeping up to date with current legislation and supporting the rest of the department. Excellent communication skills are essential, having the ability to grow strong key stakeholder relationships within the team and wider department. Offering the ability to learn key payroll processes - this is a great opportunity to enhance on a current payroll skill set, with progression to grow within the business and team! As a Payroll administrator, you will be responsible for.. * Accurately collect and correctly process all payroll data in accordance with processes and guidelines. * Capture all payroll errors and issues, identify root causes and work with stakeholders to implement solutions to minimize errors. * Respond to payroll queries. * Support the Payroll function to implement changes in UK legislation. * Respond to HMRC queries and undertake preparatory work for HMRC dispensations. * Support in the preparation of data analysis and reports for month end and year end reporting.Personal Attributes * 2 - 3 years of Payroll administration/processing experience (ideally exposure to a start to finish). * Experience of working both in-house and outsourced. * Good understanding of UK legislation. * Ability to multitask and be organised. 970611CHINDPAYS

My client, a HR outsourcing company based in Downtown Toronto is looking for an IT Manager to join their team to ensure successful management of IT operations. You will also be making sure all team KPI's are met, and technical decisions are aligned with the company objectives. The Job * Apply innovation and implement systems that are highly available, scalable, and self-healing on selected IT platforms and ensure systems are secure and compliant with industry standards / best practices. * Develop and implement policies and procedures for service desk, security, disaster recovery, standards, and service provision. * Manage technical staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. * Lead and take ownership of critical incident management response, controlling and coordinating necessary activities to restore service, determining root cause and delivering root cause fixes. Ensure on-going and pro-active communication with stakeholders, executive team and VP of IT. * IT software, hardware and cloud platforms. * Develops and maintains IT documentation including system diagrams, disaster recovery plans, and system dependencies. The Person * Extensive knowledge of IT planning, infrastructure operations and services delivery gained through progressive related experience in a complex multi-stakeholder environment. This includes strong technical knowledge of servers, networks, PC operating systems and associated protocols, standards, security/privacy practices and laws. * Proven leadership skills and the ability to motivate teams * Microsoft Business Technologies (O365, Teams, Virtual Desktop) * Cloud Technologies (Azure, GCP) * Networking (VPN, Cisco/Meraki, Switches, Firewalls, VLANs, Private/Public Peering) * Hardware Provisioning and Asset Management (Intune, Auto-Pilot, WIN/MAC PCs, iPads, iPhones) * Jira Service Desk and ITIL * Cybersecurity (Penetration testing, security policies, end-point detection, DLP) * Telephony in a Call Centre Environment (VoIP, RingCentral, Incontact Contact Centre) If this sounds like a position you would be interested in or to hear more, please apply here! P1020482PCINDCAN

Portfolio are proud to be exclusively representing The UK's leading information resource for tax & accounting, HR & compliance professionals. Part of a highly successful privately owned group, this organisation is growing rapidly owing to the continued development of their digital integration, enhancing products and services and through driving new customer acquisition.The newly created role of Head of Client Experience and Retention will play a key role within this organisation working with senior leadership and cross-functional teams to improve operational execution and client engagement. You will be managing and improving client engagement, retention, and client experience; in particular having responsibility for client fulfilment, client account management, client training, cancellations, renewals, and complaints handling. An exciting and engaging opportunity for somebody to build and grow a team and deliver exceptional experiences.The role will also require you to lead up to 1 manager as well as up to 16 staff including Client Experience Account Managers and Retention specialists. Day-to-Day Responsibilities * Ensure all new clients receive an onboarding introduction call, after care calls followed by regular account management calls * Refining and improving processes, along with organising on-site training where required. This then extends to the fulfilment process. * Review of customer service issues and negative feedback with seniors. * Implement processes and strategies to improve the client experience. This includes ownership of online review platforms. * Manage and report regularly on the core metrics linked to client experience from on-boarding, service implementation, service follow up, ongoing client support, queries, client dissatisfaction and cancellation requests. * Identifying non-usage and implementing effective processes to increase usage via our client facing staff and digital services. * To review our client experience proposing and implementing enhancements to improve our digital engagement. * To identify training needs and ensure that training is subsequently undertaken, and service delivery improvements are made * To manage cancellation queries and to ensure they are dealt with in good time * Understand customer issues and proactively identify a commercial solution * To ensure we achieve and exceed customer retention targets * Ensure we respond to customers in a timely and professional manner within SLA targets What you Bring to the TeamThis position has a high level of visibility across the organisation and you will need to be a strong leader who is able to communicate clearly and compellingly at all levels of the company. You will be joining a high growth business; the right person will have: * New innovative ideas to improve client retention, engagement and user experience * Track record of leading high-performing teams in a results-driven environment * A "can-do," self-starter attitude * Ambition and ability to work in a fast-paced environment * The ability to present complex information in a clear and concise manner to a variety of audiences. * Highly collaborative with a focus on delivery. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over…

The Portfolio Group have a great opportunity for a Credit Controller to join a company on a temporary basis. The Company is looking for a dependable Credit Controller to join their team and smash through those debts on the phone!We are seeking a highly motivated individual, our client is behind with their workload and they need someone with great customer service skills to pick up the phone and collect that cash!As a Credit Controller, you will play a vital role in clearing down bad debt, it is imperative to be confident on the phone to handle those tricky customers. This is a temporary assignment, minimum 4 weeks with opportunity of extension. Great hours (10am to 4pm). Responsibilities: * Managing and resolving any customer invoice queries. * Logging Cash Collections * Clearing invoicing issues that have been impacting cash collections Qualifications: * Previous experience in accounts receivable or end to end credit control environment is essential * Professional demeanour, with the ability to handle sensitive information and maintain confidentiality. * Availability to start as soon as possible. * Customer Service experience is desirable but a great telephone manner is all you need! Hours are 10-4 and based in Weybridge. You will be required to attend the office 5 days a weekIf you want to be part of our clients dynamic company apply now! 970888CKINDCC

We are looking for talented individuals to join an established charitable organisation based in London city. As a HR & Recruitment Administrator, you will be working on site full-time 5 days per week.Responsibilities: * Support Managers with the administrational recruitment process and respond to queries from candidates and managers ensuring that the recruitment mailbox is managed effectively. * Process vacancies in internal system within agreed timeframe and support with advertising on multi-platform * Ensure all offers & pool worker requests are processed via relevant process. * Run the monthly GRI agency tenure report and inform Managers of those candidates eligible to go permanent - Track temp to perm. * Ensure all relevant systems and documents are up to date to capture all recruitment activities, for example, update the recruitment tracker and maintain records on the shared drive. * Monitor advertising expiry dates and collaborate with managers throughout their recruitment to identify those vacancies which may need extending and if more support required advise HRM. * To assist/provide support in the research, co-ordination, and administration of HR shared services systems. * To administer/support the implementation and operational training on these systems. * To create/produce regular reports for monitoring and management purposes from these systems as well as various monthly reports. * To administer and track the return (where relevant) of the complete onboarding process from offer stage including offer letters, contracts, pre-employment meetings, references, DBS requests, right to work checks and starter packs. * To set up all new starters in their HR software package and time management system * To calculate new starters annual leave allowance and record the allowance in our time management system. * To ensure all HR files are accurate and up to date. * To input all people confirmation in post information into the HR systems in readiness to support payroll cut off dates. * To produce employee internal change correspondence * To remove leavers from our time management system and archive their electronic files accordingly. * Ensure employee files are up to date with all relevant documentation scanned in a timely manner. * To monitor (and chase for) all outstanding Sickness Certification from Managers and or staff * Oversee monthly Central Induction and ensure all administrative tasks relating to this are completed promptly. * To reply to and or forward on, all general HR emails and telephone calls * Assist the Human Resources Manager - Recruitment with attraction activities including recruitment events, university visits etc. * Support the Human Resources Manager - Recruitment with ad-hoc projects such as direct sourcing.What we are looking for: * Some Recruitment/Resourcing experience and interest in this field. * Strong query handling and administrative skills. * Excellent communication skills both written and spoken. * The ability to build and maintain positive relationships with candidates and internal/external stakeholders. * Be able to work under pressure and deliver a high-volume workload. * Committed to being a positive contributor to the team. * Demonstrate a flexible and proactive approach to work. * Strong…

Advert description: Position: HR Officer We are looking for talented individuals to join an established charitable organisation based in London city. As a HR Officer, you will be working on site full-time 5 days per week. The purpose of this role is to provide efficient HR support to ensure there is a seamless transition from job offer to HR ensuring that both employees, and the business, receive an efficient and professional services. Responsibilities: * Provide full generalist people support for teams across the business. * To input all people, change information into the HR systems in readiness to support payroll cut off dates and to produce employee change letters resulting from such changes. * To update employee data by undertaking work on personnel files, sickness records, employee relations etc. * Support the employees with regular checks on Right to Work enquires , DBS and issues where needed. * Work with HR Manager and HR team to complete templates for restructuring and TUPE transfers. * Implementing and administering human resources policies and procedure * Handling complaints and disciplinary procedures for the company * Organize and maintain employees' personnel records. * Provide regular updates to the Business, keeping line managers informed of any delays with HR. * Ensure compliance against agreed time limits and processes with regards to HR to support payroll cut off dates. * Respond to queries from employees and managers ensuring that the HR shared mailbox is managed effectively. * Undertake specific ad hoc project work as required by the HR Manager * To create/produce regular reports for monitoring and management purposes from these systems as well as various monthly reports. What we are looking for: * Good knowledge and experience of HR function & employment law. * Excellent communication skills both written and spoken. * Strong IT skills with a good understanding of MS Excel & Word and HRIS experience is must. * Strong query handling and administrative skills * Be able to work under pressure and deliver a high-volume workload. * Demonstrate a flexible and proactive approach to work. * Strong attention to detail Don't miss this incredible opportunity to showcase your skills and contribute to their success. Join their team and achieve great things together!971403 INDHRR

Advert description: Position: Onboarding Administrator We are looking for talented individuals to join an established charitable organisation based in London city. As an Onboarding Administrator, you will be working on site full-time 5 days per week. Responsibilities: * Support Managers with the administrational candidates onboarding process. * Respond to queries from candidates and managers ensuring that the Onboarding shared mailbox is managed effectively. * Process onboarding via internal HR systems within agreed timeframes * Ensure all offers & pool worker requests are processed via relevant process. * Ensure all relevant systems and documents are up to date to capture all Onboarding activities, for example, update the onboarding tracker and maintain records on the shared drive. * To assist/provide support in the research, co-ordination, and administration of HR shared services systems. * To administer/support the implementation and operational training on these systems. * To create/produce regular reports for monitoring and management purposes from these systems as well as various monthly reports. * To administer and track the return (where relevant) of the complete onboarding process from offer stage including offer letters, contracts, pre-employment meetings, references, DBS requests, right to work checks and starter packs. * To set up all new starters in their HR software packages and time management system. * To input all people confirmation in post information into the HR systems in readiness to support payroll cut off dates. * To produce employee internal change correspondence * Ensure employee files are up to date with all relevant documentation scanned in a timely manner. * Issue ID cards to the employees * Manage reference checks and shared mailbox. * Oversee monthly Central Induction and ensure all administrative tasks relating to this are completed promptly. * Assist the Human Resources Manager with ad-hoc projects such as direct sourcing. What we are looking for: * Some Recruitment & onboarding experience and interest in this field * Strong IT skills with a good understanding of MS Excel & Word * Strong query handling and administrative skills * Excellent communication skills both written and spoken. * The ability to build and maintain positive relationships with candidates and internal/external stakeholders. * Be able to work under pressure and deliver a high-volume workload. * Committed to being a positive contributor to the team. * Demonstrate a flexible and proactive approach to work. * Strong attention to detail Don't miss this incredible opportunity to showcase your skills and contribute to their success. Join their team and achieve great things together! 971404INDHRR

Advert description: We are looking for talented individuals to join an established organisation in Dudley, as a HR/Payroll Administrator on an ongoing temporary contract with the potential of going permanent. We are looking for individuals with at least 1 years HR and payroll experience. Key Responsibilities of HR/Payroll System Advisor: * Dealing with telephone & email enquiries from employees, managers & traded services customers * Creating of new starters/appointments onto HR system, processing P45s and ban details through to payment. * Contract Variations - increase/decrease in hours. Issuing contract variation letter / new contract (if required), changes to Pension Bandings/Contributions with West Midland Pension Fund and Teachers Pensions * Restructures/Service Review Outcomes - Process changes and issue contract change correspondence * Extension to existing Temporary Contracts & Secondments. Monitor review dates, liaison with Managers. * Work shift patterns and holiday plans amendments processing. Organisational Units/Pay Points/Home Code * Job Re-grades - Following re-evaluation, process changes * Contracts Made Permanent - Ensuring approvals. Update and Issue Correspondence * Permanent & Temporary Allowance Changes - Attaching allowances to employees, processing payments. * Acting Up & Honorariums - Ensuring approvals, processing & issuing correspondence, monitoring * Sickness Payments - processing payments, notifying employees & managers. Unpaid Leave processing * Maternity & Paternity leave - processing applications and payments. * Voluntary Deductions e.g., childcare vouchers, council tax, credit union, trade union etc and non-Voluntary Deductions e.g., student loans, court orders etc * Data Queries & Manager/Employee general enquiries e.g., annual leave entitlements/calculations * Information Enquiries - F.O.I.'s, Mortgage references, insurance claims, sickness payments, jury service * Leavers - processing and final payments. Issuing confirmation letters, P45 and pension forms. * Retirements - producing pension estimates, processing in accordance with policies. * Responsible for checking any other transactions relating to HR/Payroll/Pensions. * Ensure compliance with internal processes and Audit and HMRC regulations. Financial Duties * Support year end procedures * Raising of special payments to employees, calculate and process adjustments. * Preparation of orders and requisitions including identification of budget codes * Maintain income and expenditure accounts. Monitor & process overpayments. * Prepare records for audit inspection. Undertaking the necessary checks and control duties. * Monitor sickness and maternity/paternity entitlements and process payments. Requirements * At least 1 years experience in a HR and payroll position * Able to process P45's, P60's, sick pay and maternity pay along with processing and final payments, issuing confirmation letters, P45 and pension forms for leavers. * Experienced in producing pension estimates, processing in accordance with policies and any other transactions relating to HR/Payroll/Pensions. * Raising of special payments to employees, calculate and process adjustments. * Can prepare orders and requisitions including identification of budget codes. * Experience in maintaining income and expenditure accounts. Don't miss this incredible opportunity to showcase your skills and contribute to their success. Join their team and achieve great things together!971390INDHRR

The OpportunityThis is a once in a career opportunity for an exceptional Business Support Manager to join a truly Sales Led business, maximising and leading the growth performance at the industry leading EAP and OH provider. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a global group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. The RoleYou will be responsible for coordinating, auditing and leading a team of Business Support, who you will assist in maintaining an excellent service level to all our clients. You will be responsible for the day-to-day running of the team as well as their training and development. This is a fast-paced role from managing the team and inbox and providing all round support to our growing Sales Team. Job Purpose * To coordinate, audit and lead a team of Business Support Coordinators. * Support in maintaining an excellent SLA to all internal and external customers. * Support the Sales management team in the overall management of the Business Support team. * Manage the MI requirements of the business Day To Day Responsibilities * Lead the team and ensuring all work is carried out within the relevant SLAs, including, but not limited to, the distribution of data to the relevant departments and processing new business. * Supporting the Inside Sales Manager by maintaining dashboards and reports to ensure accurate reporting is available, through accurate daily checks. * Effectively managing all team reviews and reporting absence, sickness and lateness in line with company procedure, ensuring that relevant paperwork is completed and saved to personnel files. * Identifying weakness and working with the Inside Sales Manager to improve processes. * To lead by example and apply a 'can do approach' demonstrating enthusiasm, energy, and positivity in mentoring and motivating the Business Support team. * Use commercial acumen to prioritise tasks and implement improvements Essential Skills And Competencies * Sales Reporting & Business Analytics - Daily/Weekly/Monthly management of sales performance reports for Sales Management and BDM's/BSC's to facilitate measurement of performance against targets & KPI's, accurate pipeline forecasting and sales management reviews * Experience using Saleforce and able to develop analytical reports/dashboards in SalesForce to review performance of sales and support the sales function * Proficient user of the full Microsoft Office suite (Excel to intermediate/advanced level) Desirable Skills And Competencies * Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner, and to motivate a team to ensure all work is completed within SLA to the highest standard. * Proactive suggestions for improvement and making efficiencies across the teams. * To always maintain a professional and responsible attitude whilst being an organised individual with strong attention to detail, accuracy and…