Group In Greater Manchester Jobs
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Head of Retention and Growth Greater Manchester
Permanent £40,000 - £50,000 Per Annum
Ref: 47077BG Group
Portfolio are proud to be exclusively representing our award-wining, multinational Professional services client in their search for a Head of Retention and Growth. This is a brand-new role, created due to the growth and success of the team in their Global Headquarters based in the heart of Manchester.The successful candidate for this role will have significant experience with an operational / retention background working with senior leadership and cross-functional teams to improve retention and operational growth.Reporting to the Director of Operations the successful candidate will have experience of working within a client experience & retention team. They will have worked with sales targets for retention and growth. They will be confident to project manage large volumes of retention successes, as well as being able to identify insights that can help develop future client growth.The role will also require you to lead a team of Client Experience Account Managers and Retention Specialists and your focus will be to retain more of our existing client base and add growth. The Head of Growth and Retention will also be responsible for: * Manage the core metrics linked to client retention and client cancellation requests. * Identifying recurring trends, for example, non-usage cancellation requests * Daily team management, conducting regular individual and team reviews and identify training needs and ensure that training is subsequently undertaken and service delivery improvements are made * Monitor and review client retention reasons to escalate and identify as areas for improvement * Producing regular reports and dashboards to the Operations Director and Senior Leadership teams on overall retention performance. Job Goals and Metrics * To ensure that client retention is maintained at a minimum agreed figure * To ensure client requests are contacted within 24hrs * Individual and overall Team performance is regularly monitored * To monitor and review client retention interactions to ensure they are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken * To produce dashboards and reports, highlighting retention figures, SLA adherence This position has a high level of visibility across the organisation, and you will need to be a strong leader who is able to communicate clearly and compellingly at all levels of the company. You will be joining a high growth business and we are therefore looking for. * New innovative ideas to improve client retention and growth. * A "can-do" attitude. * Ability to work in a fast-paced environment with strong time management skills. * The ability to present complex information in a clear and concise manner to a variety of audiences. * Highly collaborative approach, with the ability to work in a fast passed environment. * Excellent People Management Skills. * A dynamic and flexible approach, as well as the ability to work under pressure. 47077BGINDMANS
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Client Retention Manager Greater Manchester
Permanent £40,000 - £40,000 Per Annum
Ref: P45474BG Group
Portfolio are proud to be exclusively representing our award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. Our client is searching for a Manager to oversee the Client Engagement and Retention Team to join their growing business and drive their customer and client experience performance.This is a busy role, so it would be beneficial if you have worked on multiple products at one time and are from a professional services/ shared services high volume background. You will work closely with senior leadership to improve the operational execution and client engagement and be confident in project managing large scale service transformation projects and report back to senior leadership teams on client journey and feedback. The Client Engagement and Retention Manager will be responsible for: * Manage, monitor, and review the core metrics linked to client experience * Liaise with our Sales and Service teams on any client issues and support in our online reputation. * Review our client experience proposing and implementing enhancements to improve our digital engagement * Monitor and review client dissatisfaction to improve and enhance the service in an efficient way. * Support the management of the Client Experience working closely with the team leader * Provide support and coaching on a daily basis * Produce daily and weekly reports for Senior Stakeholders * To monitor and review the on-boarding process ensuring a positive experience for all new clients across our service offerings. * To monitor and review all client experience interactions are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken * To reduce client attrition and complaints levels, ensuring that all processes take into consideration the client experience and that it is the most efficient way of working * To produce a weekly dashboard, highlighting SLA's adherence both with client experience and service delivery identifying any underlying operational or engagement challenges * Utilising both automated and manual data to analyse and work with service managers/heads/directors to implement the necessary solutions to improve the client experience and reduce service issues or a lack of engagement in our services To be considered for this opportunity it is essential that you have the following: * A passion for work with clients in a service driven industry * Excellent communication skills * A "can-do" attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall * Strong organisation and time management skills * Excellent people management skills * Ability to work in a fast-paced environment with a solutions-based approach * A dynamic and flexible approach, as well as the ability to work under pressure * Excellent interpersonal skills * Excellent technical knowledge and customer service skills * Ability to provide constructive feedback where required * Excellent service issue / complaint resolution skills * Contribution to business growth and service improvements P45474BGINDMANS
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Portfolio are in search for Solicitors to take on a fantastic opportunity based in the heart of Manchester, joining a small law firm that is part of a Global group. The firm are in the process of growing and scaling up, making this a particularly exciting time to join the business as it means the successful candidate will have the opportunity to shape the firm into what it aspires to be.There will be opportunity to take on diverse cases, meaning you can gain experience across multiple areas rather than specialising in one transaction. Creating an opportunity most firms can't offer, to find your niche, whilst keeping variation and difference to your daily role.The Solicitors will be responsible for their own case load and essentially run it as their own business. They will cover contentious and non-contentious legal matters to Clients.We are looking for a bright, confident Solicitor, with strong commercial and/or health and safety prosecution experience, to work in a new, dynamic team covering a broad range of legal matters including the preparation and conduct of litigation.The ideal candidate will have directly relevant experience and will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on remarkable client service and care, along with a firm commercial approach towards enhancing the firm's reputation. Responsibilities * Conduct of County Court Litigation * Regulatory investigations, interviews under caution, inquests and prosecutions arising from accidents/incidents at work; * Commercial legal advice, Dispute Resolution and potential Mergers and Acquisitions * Non-contentious employment law issues and handling Employment Tribunal cases that arise from insured clients under their Legal Expenses Insurance Policy. * Advice and assistance to companies and associated businesses within the Group Person Specification * Experience across a good range of practice areas within a leading Law Firm or In House. * A real commitment to remarkable client service * A positive approach to a busy workload, team ethic and business development * A commercially focused approach with the ability to communicate with a range of clients and stakeholders. 47285BGR2INDMANS
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Civil Litigation Solicitor Greater Manchester
Permanent £35,000 - £50,000 Per Annum
Ref: 47285BGR Group
Portfolio are in search for Solicitors to take on a fantastic opportunity based in the heart of Manchester, joining a small law firm that is part of a Global group. The firm are in the process of growing and scaling up, making this a particularly exciting time to join the business as it means the successful candidate will have the opportunity to shape the firm into what it aspires to be.There will be opportunity to take on diverse cases, meaning you can gain experience across multiple areas rather than specialising in one transaction. Creating an opportunity most firms can't offer, to find your niche, whilst keeping variation and difference to your daily role.The Solicitors will be responsible for their own case load and essentially run it as their own business. They will cover contentious and non-contentious legal matters to Clients.We are looking for a bright, confident Solicitor, with strong commercial and/or health and safety prosecution experience, to work in a new, dynamic team covering a broad range of legal matters including the preparation and conduct of litigation.The ideal candidate will have directly relevant experience and will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on remarkable client service and care, along with a firm commercial approach towards enhancing the firm's reputation. Responsibilities * Conduct of County Court Litigation * Regulatory investigations, interviews under caution, inquests and prosecutions arising from accidents/incidents at work; * Commercial legal advice, Dispute Resolution and potential Mergers and Acquisitions * Non-contentious employment law issues and handling Employment Tribunal cases that arise from insured clients under their Legal Expenses Insurance Policy. * Advice and assistance to companies and associated businesses within the Group Person Specification * Experience across a good range of practice areas within a leading Law Firm or In House. * A real commitment to remarkable client service * A positive approach to a busy workload, team ethic and business development * A commercially focused approach with the ability to communicate with a range of clients and stakeholders. 47285BGRINDMANS
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Customer Service Specialist Greater Manchester
Permanent £25,000 - £28,000 Per Annum
Ref: 47331CH Group
As a Customer Care Specialist, you'll be instrumental in providing support to both new and existing clients. Your primary responsibilities will include identifying "at-risk" accounts, proactively addressing service issues, and fostering client engagement to enhance retention rates and bolster our online reputation. You'll contribute to our service strategy, surpass individual KPIs, and embody our company values in every interaction. Main Responsibilities: * Take ownership of service issues, analyse root causes, and offer appropriate resolutions. * Accurately document service issues in Salesforce or relevant CRM for reporting purposes. * Manage technical and compliance complaints, adhering to procedures and notifying internal stakeholders of risks. * Proactively engage "at-risk" clients to promote product benefits and encourage usage. * Provide feedback to sales and service teams to enhance efficiencies and best practices. * Improve client sentiment and online reputation by addressing dissatisfied users. Skills and Experience: * Essential customer service experience. * Proficiency in soft sales skills, including objection handling and client needs assessment. * Excellent listening and communication skills across varying technical levels. * Ability to thrive in a fast-paced environment and adapt to change. * Ownership of product knowledge. * Effective communication across different levels of the organization. 47331CHINDMANJ
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Trainee Counsellor Programme Greater Manchester
Permanent £24,000 - £26,000 Per Annum
Ref: P46586LSR3 Group
Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates Wednesday 22nd May / Tuesday 4th June 9.30pm-3pm * Start date -1st July This is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586L3INDMANJ
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Health & Safety Advisor Greater Manchester
Permanent £30,000 - £35,000 Per Annum
Ref: P8888LSR4 Group
Our Client are a leading HR SaaS software in the heart of Manchester, who operate internationally and are part of an award winning, global group. They are revolutionising businesses' by simplifying people management and compliance, with their time-saving HR software and tools. Combining award-winning HR employment law and health & safety advisory services, cutting-edge software along with our tax & accounting, we help people and businesses grow. * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career AND earnings? Main Duties: * Responding to requests (telephone or electronic) from clients and provide relevant technically and legally correct Health and Safety advice in a professional and practical manner. * Providing telephone/e-mail advice. * Providing practical support to clients in using their online systems and make pro-active calls to clients in support of their H&S service. * Researching information required to provide detailed health and safety guidance and technical support to clients and Consultants. * Liaising with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. * Checking and recommending amendments to management systems and risk assessments. * Conducting Installation calls to clients following Principal calls with the specified time period. * Assisting the Technical Manager in the writing of Guidance Notes, Standard Phrases and Check lists, covering all legal jurisdictions serviced by group. * Reviewing BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. * Building relationships with BDMs in order to increase trust and use of the service. * Presenting internal training/buzz sessions and external webinars. Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P8888LSR4INDMANS
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Health & Safety Advisor Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P45984LSR2 Group
My client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for this year! Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S?Job PurposeTo support Business Development Managers by online video sales meetings by providing Health & Safety advice to prospective clients throughout different sectors across Great Britain, with the aim of showcasing our services so that clients will subscribe to the service. Job OverviewThe role requires you to work in a team providing legally compliant solutions to prospective clients during sales meetings by online video with our Business Development Managers. You will advise on all aspects of Health & Safety in order to support the business needs of the individual prospect, whilst highlighting the support with compliance that we that we provide them with if they become a Peninsula client. You will also support our BDMs with H&S advice via telephone and email. Day-to-Day Responsibilities * To partake in sales meetings with our BDMs via video link or telephone, and support with the sales process pre, during and post appointment. To provide initial guidance on any live issues the prospect may have, to showcase & demonstrate the service and excellent expertise on offer and to explain what more we can provide if the prospect comes on board. * Ensure that personal knowledge of Health & Safety legislation, best practice, and Peninsula initiatives & developments are continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and BSTs in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to the relevant Health & Safety teams and ensuring the case is handled in line with initial advice. To ensure the necessary updates are made on the Salesforce system. * Review client H&S documentation and provide advice accordingly.What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * You will be expected to have relevant H&S qualifications, these are to be maintained and developed as needed * Ability to work in a fast paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work under pressure. * Pride in delivering a high quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic solutions, and to promote the wider Peninsula service to help drive sales. Benefits * 25 Days holiday rising to 27 Days after 2 years and…
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Graduate Counselling Programme Greater Manchester
Permanent £24,000 - £26,000 Per Annum
Ref: P46586LSR3 Group
Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates Wednesday 22nd May / Tuesday 4th June 9.30pm-3pm * Start date -1st July This is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586LSR3INDMANJ