Group In Greater Manchester Jobs
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Telephone Counsellor Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R16 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Salesforce AdminAn exciting opportunity has arisen to join the Salesforce team as a Salesforce Administrator. We are looking for a dynamic, enthusiastic individual who will understand the goals and objectives of our Sales division and will be the first line of support for our Salesforce application. The role will work within the team to ensure our users are able to carry out the activities they need to in Salesforce. The key responsibilities of this job include: * Be the first point of contact for our users when they are having problems using Salesforce. * Serve as a system administrator for the Salesforce environment with 300+ users. * Handle all basic administrative functions including user account maintenance, reports, internal system audits, and preparation for upgrades. * Work with the team to establish suitable processes to support administrative, development, and change management activities What you Bring to the Team: * Enthusiasm in learning more about Salesforce and plan to undertake salesforce certification in the future. * Team player with strong communication abilities * A passion for always providing the best possible service. What we can offer you: * Flexible working available * Fantastic workplace in Manchester city centre * Working with talented people with opportunities to always learn * Dynamic fast paced environment * Commercially driven and successful * No boundaries to personal development P971176NBINDMANS
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Head of Business Development Greater Manchester
Permanent £50,000 - £60,000 Per Annum
Ref: 47168BG Group
We are looking for a proven Head of New Business to join our client, an award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.This is a crucial and a brand-new role, for an individual who can motivate, manage, and mentor a team of Business Development Managers. Since establishing themselves in 2015, our client have grown from strength to strength, and are now looking for a Head of New Business to deliver high level sales support, motivation, and team management whilst they enter their next growth phrase.Working Hours:Monday - Friday between 8am - 8pm and requirement to work 1 in 4 Saturdays. The Head of New Business will be responsible for: * Tenured team of 21 Business Development Managers and 1 BDM manager * Develop optimisation and business strategies to achieve revenue targets. * Manage targets against the yearly plan * Build relationships and take control of high-value clients when needed. * Give tailored and individual coaching to your BDM working with Sales Enablement * Work closely with Marketing and MI to ensure all campaigns and data are managed * Keep the office happy, hardworking, and motivated. * To introduce fresh incentives to motivate and drive the team.We are looking for individuals who: * Ability to build, manage and drive sales performance in a targeted, entrepreneurial business. * Hands-on, resilient leader, who lead from the front * A proven track record in B2B Telesales management * The confident and forward-thinking sales approach * Excellent communication skills * Ability to influence and liaise with all levels up to Directors. * A motivational and inspiring leader * 3 Years' experience in the previous role * Communicate with senior stakeholders * As Head of a New Business, you will need to be a relationship builder who can work with all people, start, and maintain healthy business relationships. * You must be organised and punctual to manage your day-to-day tasks to a high standard. * You will need the ability to quickly attain an understanding of your all teams members needs and how you can help them flourish. * Exceptional written and oral communications skills * You will be within a commutable distance to the office in Manchester - 5 days a week.INDMANS
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offer the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a digital environment, adhering to the company's core values and achieving daily goals. The counsellor will provide one off emotional support to individuals, conduct clinical assessments and sign post to specialised support services. The counsellor will support people to use the online health and wellbeing tools, including the company's online wellbeing platform. Job OverviewProviding emotional support and guidance via digital mediums to clients. Assisting with any general administration tasks and ensuring that you and fellow colleagues are providing appropriate emotional support, adhering to the BACP code of ethics. Day to day responsibilities as a Digital Counsellor: * To provide an efficient and effective digital counselling service to all service users. * To effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * To take accurate information and record on the Health Assured data base. * Demonstrate a thorough understanding of the Health Assured products available to a service user and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness etc. * Directing service users to the appropriate person and managing expectations at all times. i.e. Legal Department. * Respond to all web enquiries and tailor responses to meet individual requirements. * Provide "In the moment support" to service users via the live agent function. * To maintain a caseload of online CBT clients * Conduct full and robust clinical assessments in accordance to Health Assured's policy. * Effectively identify and manage risk in accordance with Health Assured's "Risk Policy". * To undertake training provided by Health Assured and to utilise appropriate skills within interactions, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc. Essential Skills and Competencies as a Digital Counsellor: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * To be a member of the BACP * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) with outstanding written communication, motivational and engagement skills. * High level of organisational ability; ability to work to tight deadlines and targets Desirable skills and Competencies for a Digital Counsellor: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Good communication and customer service skills * Experience of providing counselling through digital forms Employee Benefits:…
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Trainee Counsellor Programme Greater Manchester
Permanent £20,000 - £25,000 Per Annum
Ref: P46586LSR2 Group
Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates Wednesday 22nd May / Tuesday 4th June 9.30pm-3pm * Start date -1st July This is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586L2INDMANJ
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Graduate Counselling Programme Greater Manchester
Permanent £20,000 - £25,000 Per Annum
Ref: P46586LSR2 Group
Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates Wednesday 22nd May / Tuesday 4th June 9.30pm-3pm * Start date -1st July This is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586LSR2INDMANJ
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Graduate Counselling Scheme Greater Manchester
Permanent £20,000 - £25,000 Per Annum
Ref: P46586LSR2 Group
Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates Wednesday 22nd May / Tuesday 4th June 9.30pm-3pm * Start date -1st July This is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586LSR2INDMANJ
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Health & Safety Advisor Greater Manchester
Permanent £30,000 - £35,000 Per Annum
Ref: P8888LSR3 Group
Our Client are a leading HR SaaS software in the heart of Manchester, who operate internationally and are part of an award winning, global group. They are revolutionising businesses' by simplifying people management and compliance, with their time-saving HR software and tools. Combining award-winning HR employment law and health & safety advisory services, cutting-edge software along with our tax & accounting, we help people and businesses grow. * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career AND earnings? Main Duties: * Responding to requests (telephone or electronic) from clients and provide relevant technically and legally correct Health and Safety advice in a professional and practical manner. * Providing telephone/e-mail advice. * Providing practical support to clients in using their online systems and make pro-active calls to clients in support of their H&S service. * Researching information required to provide detailed health and safety guidance and technical support to clients and Consultants. * Liaising with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. * Checking and recommending amendments to management systems and risk assessments. * Conducting Installation calls to clients following Principal calls with the specified time period. * Assisting the Technical Manager in the writing of Guidance Notes, Standard Phrases and Check lists, covering all legal jurisdictions serviced by group. * Reviewing BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. * Building relationships with BDMs in order to increase trust and use of the service. * Presenting internal training/buzz sessions and external webinars. Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P8888LSR3INDMANS
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Health & Safety Advisor Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P45984LSR1 Group
My client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for this year! Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S?Job PurposeTo support Business Development Managers by online video sales meetings by providing Health & Safety advice to prospective clients throughout different sectors across Great Britain, with the aim of showcasing our services so that clients will subscribe to the service. Job OverviewThe role requires you to work in a team providing legally compliant solutions to prospective clients during sales meetings by online video with our Business Development Managers. You will advise on all aspects of Health & Safety in order to support the business needs of the individual prospect, whilst highlighting the support with compliance that we that we provide them with if they become a Peninsula client. You will also support our BDMs with H&S advice via telephone and email. Day-to-Day Responsibilities * To partake in sales meetings with our BDMs via video link or telephone, and support with the sales process pre, during and post appointment. To provide initial guidance on any live issues the prospect may have, to showcase & demonstrate the service and excellent expertise on offer and to explain what more we can provide if the prospect comes on board. * Ensure that personal knowledge of Health & Safety legislation, best practice, and Peninsula initiatives & developments are continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and BSTs in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to the relevant Health & Safety teams and ensuring the case is handled in line with initial advice. To ensure the necessary updates are made on the Salesforce system. * Review client H&S documentation and provide advice accordingly.What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * You will be expected to have relevant H&S qualifications, these are to be maintained and developed as needed * Ability to work in a fast paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work under pressure. * Pride in delivering a high quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic solutions, and to promote the wider Peninsula service to help drive sales. Benefits * 25 Days holiday rising to 27 Days after 2 years and…